All instruction is pre-paid, and all payments are made online. Clients opting for monthly payments are required to have a card on file. The card on file will be charged on the first of the month.

Lessons cannot proceed without payment, and accounts more than three days past due may result in removal from the schedule.

All clients paying for group classes in installments are required to have a card on file.

Our tuition is “flat rate”. This means that the same amount will be charged every month, regardless of the amount of lessons in the month. This is with the exception of your first month, which will be pro-rated.

Lessons must be booked in person OR via text, email, or phone call. The studio operates on a “pay-upon-booking” system to secure time and space for lessons. Appointments and enrollments are only confirmed once payment is received.

Once a client has requested an appointment or enrollment, the studio will immediately attempt to collect payment.

Students enrolled in the studio may be included in promotional materials such as social media posts, videos, and flyers, owned by The Cineas Studio.

If you have privacy concerns, please contact the studio administration to discuss accommodations.

The studio maintains a no-refund policy.

To maintain consistency of student development and simplicity within the schedule, we grant no make up lessons. Late student arrival will result in forfeited lesson time. Lessons rescheduled more than 24 hours in advance may be rescheduled if availability permits.

Permitted reschedules may take place with a teacher other than the student’s primary.

If a teacher cancels, reschedules, or arrives late, the studio will ensure the client receives all purchased lesson time.

Teachers are also required to communicate progress and assignments to parents after each lesson via Lesson Notes on the Student Portal (MyMusicStaff).

To discontinue enrollment in weekly lessons, the studio requires a 30-day notice. Failure to provide this notice will result in a ban from future activities until the account is settled. This requirement is in place to ensure that the studio has ample time to account for withdrawn students. This policy also applies to students wishing to disenroll from one activity while continuing another in our studio.

This policy also applies to disenrolling in group classes.

If you would like to book lessons without committing to ongoing enrollment, please refer to “a la carte” pricing.

Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.