All instruction is pre-paid, and all payments are made online. Clients opting for monthly payments are required to have a card on file. The card on file will be charged on the first of the month.

Lessons cannot proceed without payment, and accounts more than three days past due may result in removal from the schedule.

All clients paying for group classes in installments are required to have a card on file.

Our tuition is “flat rate”. This means that the same amount will be charged every month, regardless of the amount of lessons in the month. This is with the exception of your first month, which will be pro-rated.

Please note that the cost of 44 lessons in a year is evenly distributed across 12 months.

Lessons must be booked in person OR via text, email, or phone call. The studio operates on a “pay-upon-booking” system to secure time and space for lessons. Appointments and enrollments are only confirmed once payment is received.

Once a client has requested an appointment or enrollment, the studio will immediately attempt to collect payment.

Students enrolled in the studio may be included in promotional materials such as social media posts, videos, and flyers, owned by The Cineas Studio.

If you have privacy concerns, please contact the studio administration to discuss accommodations.

The studio maintains a no-refund policy.

Lessons canceled less than 24 hours in advance will result in forfeiture of the lesson payment and time, except in cases of extreme emergency. Lessons canceled more than 24 hours in advance may be rescheduled if availability permits.

Makeup lessons granted due to timely cancellations must be rescheduled and completed within 7 days of the original appointment. After this period, the credit is forfeited. Makeups may be conducted with a teacher other than the student’s primary instructor. Makeups may also be virtual.

Students arriving late to a lesson forfeit the time they missed. Arrivals late by 15 minutes or more will result in the forfeiture of the entire lesson without a refund.

If a teacher cancels, reschedules, or arrives late, the studio will ensure the client receives all purchased lesson time.

Teachers are also required to communicate progress and assignments to parents after each lesson via Lesson Notes on the Student Portal (MyMusicStaff).

To discontinue enrollment in weekly lessons, the studio requires a 30-day notice. Failure to provide this notice will result in a ban from future activities until the account is settled. This requirement is in place to ensure that the studio has ample time to account for withdrawn students. This policy also applies to students wishing to disenroll from one activity while continuing another in our studio.

This policy also applies to disenrolling in group classes.

If you would like to book lessons without committing to ongoing enrollment, please refer to “a la carte” pricing.

Teachers may recommend external opportunities they believe will benefit students. The studio does not take responsibility for student interactions or outcomes with these organizations.

Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.